Shipping & Returns
Shipping Policy
We are committed to providing a convenient and reliable shopping experience. Enjoy free standard shipping on all eligible orders, with no minimum purchase required. All orders are subject to product availability and our applicable terms and conditions.
Free Standard Shipping
| Shipping Option | Cost | Details |
|---|---|---|
| Standard Shipping – Continental US | FREE | Free standard shipping on all orders, with no minimum purchase required. Order Processing: 1–2 business days. Estimated Delivery: 3–7 business days after shipment. Orders are processed Monday through Friday, excluding public holidays. |
| Standard Shipping – Non-Continental US
– Alaska |
FREE | Free standard shipping on all orders, with no minimum purchase required. Order Processing: 1–2 business days. Estimated Delivery: 5–10 business days after shipment. Delivery times may vary depending on the destination and carrier service. |
Order Processing & Delivery
Orders are generally processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Delivery typically takes 3–7 business days for the continental United States and 5–10 business days for non-continental destinations.
Please note that estimated delivery times are not guaranteed. Delays may occur due to weather conditions, carrier operations, holidays, or other circumstances beyond our control.
Shipping Address & Tracking
Please ensure that your shipping address and contact information are accurate and complete when placing your order. We cannot guarantee address changes after an order has been processed.
Once your package has been shipped, you can use the tracking information provided in your shipping confirmation email to follow your delivery.
Returns & Refunds
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.
Return Policy
| Type of Return | Details |
|---|---|
| Machine Returns | Machines purchased directly from our online store may be returned within 30 days of delivery. Items must be in their original condition and packaging, with all included accessories and relevant order information.
Products purchased from other retailers or websites must be returned according to the original seller’s return policy. Please contact our customer service team before sending any item back to obtain return instructions. |
| Coffee Returns | Unopened coffee sleeves may be returned within 30 days of delivery, provided they are in their original condition and packaging.
For hygiene and product safety reasons, individual capsules and opened coffee sleeves are not eligible for return, unless the item is defective or otherwise required by applicable law. |
| Damaged or Incorrect Items | If your order arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and assist you. |
How to Request a Return
To initiate a return, please contact our customer service team with your order number and the reason for your return. Our team will provide instructions on how to proceed.
Please do not send items back without receiving return instructions. Returned products should be securely packaged to prevent damage during transit.
Refund Processing & Timing
| Refund Stage | Estimated Time | Details |
|---|---|---|
| Return Transit | 3–10 business days | Estimated time for the returned package to reach our return facility, depending on the shipping carrier and destination. |
| Inspection & Refund Approval | 3–5 business days | After receiving your returned item, we will inspect it and process the refund if it meets our return requirements. |
| Refund to Original Payment Method | 5–10 business days | Once the refund has been issued, your bank or payment provider may require additional time to post the funds to your account. |
Refunds will generally be issued to the original payment method used for the purchase. The total time for a return and refund may vary depending on the return shipping method, inspection process, and your financial institution.
Return Shipping Costs
For approved returns due to defective, damaged, or incorrect items, please contact our customer service team for assistance with return shipping arrangements.
For returns due to a change of mind or other reasons not related to a product issue, return shipping costs may be the customer’s responsibility. Any applicable costs will be communicated before the return is completed.
Cancellations
If you wish to cancel your order, please contact our customer service team as soon as possible. We will do our best to assist you, but orders that have already been processed or shipped may not be eligible for cancellation.
Contact Us
If you have any questions about shipping, returns, or refunds, please contact our customer service team. We will be happy to assist you with your order.